Payment problems
Card declined, a charge you don't recognise, or Pro not showing after paying.
“I paid but I’m still on Free”
Wait one minute, then close and reopen the extension. Still Free? Email us your receipt email address and the date. We’ll fix it the same day.
Card declined at renewal
Stripe retries the card automatically over the next few days and emails you a link to update it. You keep Pro while it retries. To update right away: Setup → Plan → Manage subscription → update payment method.
A charge I don’t recognise
Charges appear as LINK.COM* SOLD ELSEWHERE. If you don’t remember subscribing, email us before contacting your bank. We’ll refund it if it wasn’t you.
Sales tax
Stripe calculates and collects sales tax or VAT where it applies, based on your billing address, and shows it on the checkout page before you pay.
Still stuck? Email hello@soldelsewhere.com. A real person replies within 2 business days, in English or Spanish.