Cancellation & refund policy

Last updated 2026-11-05

Cancel anytime

You can cancel Pro at any time in the extension (Setup → Manage subscription), from the link in your Stripe receipt, or by emailing hello@soldelsewhere.com. You keep Pro until the end of the period you've paid for, and you won't be charged again. Your account then goes back to the Free plan. Your inventory and alerts are kept.

14-day money-back guarantee

If Pro isn't working for you, email us within 14 days of any payment (monthly or yearly) and we'll refund that payment in full. No questions asked.

After 14 days

• Monthly: no refunds for the current month. Cancel and it won't renew.
• Yearly: we'll refund the unused full months if you ask within the first 6 months of the year. After that, cancel and it won't renew.

If something breaks on our side

If alerts stop working because of a problem on our end for more than 3 days in a row, tell us and we'll refund or credit that time, whatever the date.

How refunds are paid

Payments are processed by Stripe, which acts as merchant of record. Refunds go back to the original payment method, usually within 5–10 business days.