Support

Email hello@soldelsewhere.com. We usually reply within 2 business days.

Common questions

I'm not getting alerts

1. Open the extension → Setup. Check "Last email received". If it says "never", the Gmail filter isn't forwarding yet.
2. In Gmail → Settings → Forwarding, make sure your Sold Elsewhere address shows as verified.
3. Check the filter has "Forward it to" ticked with that address.
4. Click "Send a test alert" to check notifications are allowed for Chrome on your computer.

The alert didn't match the right item

Matching uses the item title. Keep inventory titles close to your listing titles, or put your SKU in the listing title.

How do I cancel Pro?

In the extension: Setup → Manage subscription. Or use the link in your Stripe receipt email, or email us.

How do I delete my data?

Extension → Setup → "Delete my data". It's permanent and immediate.

En español

Escríbenos a hello@soldelsewhere.com. Respondemos en español.