New computer, reinstalling, or a second browser
What happens to your account when you reinstall or switch computers, and how to keep your setup.
Your account key lives in the browser where you installed the extension.
Same browser, synced profile
If you sign into Chrome on the new computer with the same profile, the extension installs again, but its account key doesn’t sync, so it creates a new, empty account.
Move your account in 1 minute
- On the old computer: extension → Setup → 💻 New computer? → Get a move code. Old computer gone? Open the phone app → New computer? → Get a move code.
- On the new computer: install the extension, open Setup → 💻 New computer?, type the code and click Move my account here.
Everything moves: inventory, alerts, plan, connected phones, and your forwarding address stays the same, so your email filter keeps working. The code works once, for 15 minutes. After moving, the old browser stops using the account.
No old computer and no phone? Email us from the address on your Stripe receipt (Pro) or tell us your old forwarding address (s-…@soldelsewhere.com) and we’ll help.
If you reinstall without moving
You get a new, empty account with a new forwarding address: update the address in your email filter or rule and reconnect your phone. Or move your old account with a code as above.
Using two computers?
Use one account on one computer, and connect your phone for alerts everywhere else. Moving the account with a code moves it, it doesn’t copy it.