Notifications aren't showing

On your computer

• Mac: System Settings → Notifications → your browser (Chrome, Edge or Firefox) → Allow notifications, style Alerts (stays until dismissed).
• Windows: Settings → System → Notifications → your browser On. Turn off Do not disturb / Focus.
• The browser must be running (it can be minimized). For alerts when it’s closed, connect your phone.
• Click Send a test alert in Setup to check.

On iPhone / iPad

• The app must be opened from the Home Screen icon, not a Safari tab. See iPhone setup.
• Settings → Notifications → Sold Elsewhere → Allow Notifications on.
• A Focus mode may be hiding it: Settings → Focus → add Sold Elsewhere to allowed apps.
• Open the app and tap Send a test.
• Still nothing: in the app tap Disconnect this device, delete the Home Screen icon, and pair again.

On Android

• Settings → Apps → Chrome (or the installed Sold Elsewhere app) → Notifications on.
• Battery saver can delay notifications. Exclude Chrome from battery optimisation.

Did you turn them off?

Check Setup → 🔔 Notifications in the extension (or Notifications in the phone app): desktop pop-ups, phone sale alerts, ship reminders and the weekly summary each have a switch. See Notification settings.

Blocked by mistake?

If you tapped Don’t allow, the app shows “Notifications are blocked”. Re-enable them in the phone’s settings as above, then reopen the app.