An alert matched the wrong item (or none)

Matched the wrong item

Two items with very similar titles (for example the same shoe in two sizes) can be confused. Fix it by:

• adding the size or color to both inventory titles
• putting a short SKU in your listing titles (… B4-017) and adding it to the item. A SKU match is always exact.

No match (“Not in your inventory”)

• The item isn’t in your inventory yet: import your listings.
• The sale email’s title is very different from your inventory title. Edit the inventory title to match how it’s listed.
• Some sale emails don’t include the item title at all (you’ll see “—”). Then we can’t match it; use the links to check each site.

Tell us

Click Wrong? on the alert (how) so we can improve matching.

Item marked Sold by mistake

Open Inventory → Sold, click ✎ on the item and use Mark as active again.